Welcome to Suwam! By using our website and purchasing our products, you agree to the following terms and conditions. Please read these carefully before making any purchase.

1. General Information

These Terms & Conditions apply to all users of the website, including browsers, customers, and merchants. By accessing or using any part of the website, you agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Eligibility

By agreeing to these Terms & Conditions, you confirm that you are at least 18 years of age or have received permission from a parent or legal guardian to use this site.

3. Orders and Payments

•Order Acceptance: All orders are subject to availability and acceptance by us. Once you place an order, you will receive a confirmation email. This does not signify our acceptance of your order but acknowledges that we have received it. We reserve the right to cancel or refuse any order at any time.

•Pricing: All prices listed on the website are in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated. Prices and availability of products are subject to change without notice.

•Payment Methods: We accept all major credit cards, debit cards, and digital payment platforms. Payment must be completed at the time of purchase. If the payment method is declined, the order will not be processed until payment is completed.

4. Shipping and Delivery

Shipping costs and delivery times are outlined in our Shipping Policy. Delivery dates provided are estimates, and Suwam is not liable for any delay in deliveries due to unforeseen circumstances. You are responsible for providing accurate shipping details.

5. Return and Refund Policy

Our return and refund terms are detailed in our Return and Refund Policy. We offer hassle-free returns within 30 days of receipt for unused, undamaged items in original packaging. Shipping fees for returns are the customer’s responsibility unless the product is faulty or damaged upon arrival.

6. Product Descriptions

We strive to provide accurate descriptions of all products available on Suwam. However, we do not warrant that product descriptions, images, or other content on our site are error-free. Slight variations in color and design may occur due to different screen settings and the handcrafted nature of the products.

7. Intellectual Property

All content on the website, including text, images, graphics, logos, and product designs, is the intellectual property of Suwam or its content providers. You may not use, reproduce, distribute, or exploit any content from the website without our express written consent.

8. Limitation of Liability

Suwam is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our products or services. We are not responsible for any damages that result from misuse, loss of data, or delays in shipment. In all circumstances, our liability shall not exceed the total amount paid by you for the product in question.

9. User Account

To make purchases on our site, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password. We are not liable for any loss or damage arising from your failure to secure your account details.

10. Prohibited Uses

You are prohibited from using our site or its content:

•For any unlawful purposes

•To solicit others to perform or participate in unlawful acts

•To violate any international, federal, or state regulations or laws

•To infringe upon our intellectual property rights

•To spam, phish, or harvest data from our users or the website

We reserve the right to terminate your use of the site for violating any of these prohibited uses.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Greater Noida, Uttar Pradesh.

12. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Email: hey@suwam.com

Address: S 65, Galaxy Blue Sapphire, Greater Noida, 201009 IN