At Suwam, we strive to ensure a smooth and efficient shipping process for all our customers. Please review the details of our shipping policy below.

Processing Time

•All orders are processed within 1-2 business days after payment is confirmed.

•Orders are not processed or shipped on weekends or public holidays.

•If we experience a high volume of orders, processing times may be slightly delayed. You will be notified of any significant delays via email.

Shipping Rates and Delivery Times

•Domestic Shipping (Within India):

•Standard Shipping: Delivery within 3-7 business days.

•Express Shipping: Available at an additional cost with delivery within 1-3 business days. Rates are calculated at checkout based on location and order size.

•International Shipping:

•Delivery times vary by destination, typically between 10-15 business days.

•International shipping fees are calculated at checkout based on your location and package weight.

•Shipping Notifications: Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment online.

Shipping Carriers

We work with trusted carriers to ensure timely delivery of your orders. Depending on your location and selected shipping method, carriers may include India Post, DHL, FedEx, or Blue Dart.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order on the carrier’s website. If you do not receive a tracking number, please check your spam or junk folder, or contact us at hey@suwam.com.

Shipping Address

Please ensure that the shipping address provided is complete and accurate. We are not responsible for any delays or lost shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, contact us immediately at hey@suwam.com.

Customs, Duties, and Taxes (International Orders)

•International orders may be subject to customs fees, import duties, and taxes, which are not included in the shipping rates. These charges are the responsibility of the recipient and vary by country.

•Suwam is not responsible for any customs delays or additional fees.

Lost or Damaged Shipments

In the rare event that your package is lost or arrives damaged, please contact us at hey@suwam.com with your order details and we will work with the carrier to resolve the issue. Claims for damaged items must be made within 48 hours of receiving the package.

Contact Information

For any questions or concerns about shipping, please contact our customer support team at hey@suwam.com. We are happy to assist you!